Selora Policies

Shipping & Delivery Policy

• Shipping fees are calculated at checkout based on your location.

• Local delivery within Qatar is available.

• Delivery timelines are estimates and may vary during peak periods.

• Selora is not responsible for delays caused by incorrect shipping information.

Alterations Policy

• Alteration requests must be made within 5 days of receiving your order.

• Complimentary alterations apply only to confirmed manufacturing or measurement errors.

• Additional alterations may be subject to an extra fee.

Payment Policy

• Full payment is required to confirm all orders.

• Production begins only after payment has been received.

• Partial payments and installments are not accepted.

Cancellation Policy

• All Selora pieces are made-to-order.

• Orders cannot be cancelled once production has started.

• If materials become unavailable, Selora may offer an alternative or a full refund.

Returns & Refunds Policy

• Returns or refunds are accepted only for verified manufacturing defects.

• Requests must be submitted within 7 days of receiving the order.

• Items must be unworn, unaltered, and in their original condition.

• Refunds are not available for sizing preferences, colour variations, or change of mind.

Order Processing

• Every Selora piece is handcrafted and made to order.

• Production time varies depending on the design and order volume.

• An estimated delivery date will be shared after order confirmation.

Customer Conduct

• We kindly ask all customers to communicate respectfully with our team.

• Selora reserves the right to decline future orders in cases of abusive or inappropriate behaviour.